Shipping & Warranty

SHIPPING POLICY
We offer FREE SHIPPING on all orders $500.00 and over or $10.00 per order for all orders below.  All orders will ship within 5-7 business days.

WARRANTY POLICY
Thank you for your purchase. We hope you are happy with your purchase. The manufacturer warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of (15) days for the original invoice date. Shipping and handling fees are to be paid for by the customer. The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt.

CLAIM PROCEDURES
 Claims for defective merchandise must be made within 15 days from invoice date. Claims for missing parts must be made within 15 calendar days after the merchandise is received
 Any claim for defective merchandise returns must be packed in original packaging
 We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field
 Pictures are required to claim defective merchandise, along with a copy of the original invoice
 If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible

RETURN PROCESS
To return an item, please email customer service at hello@nt71.us to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

NT71
Attn: Returns
RMA #
920 Township Line Rd
Perkiomenville, Pennsylvania 18074
United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

QUESTIONS
If you have any questions concerning our policy, please contact us at: hello@nt71.us